Frequently Asked Questions

General Questions

The casino games from Fast Gaming Limited are available for all persons who are over 18 years old and a registered member of Fast Gaming Limited Limited. In addition, there are some limitations for citizens of certain countries. You will find further information on this in our Terms and Conditions.

Fast Gaming Limited is registered and located in Malta (European Union). Fast Gaming Limited owns a class 1 licence from the Lotteries and Gaming Authority (LGA) in Malta and is duly approved to offer casino games certificated by the LGA.

All you need is a PC or MAC and a stable internet connection. The games work with all major browsers, e.g. Microsoft Internet Explorer, Mozilla Firefox, OperaApple Safari, Google Chrome . We recommend installing the latest browser versions available. Fast Gaming Limited offers Flash-based games and no downloads are required. You need to have the latest version of Macromedia Flash Player . Flash, Javascript, cookies and SSL must be activated to be able to use the full range of functions.

The complete range of games offered by Fast Gaming Limited can be viewed free of charge. The only costs which may arise are the standard charges of your internet service provider. You can play all games in 'Play for Fun' mode for an unlimited amount of time and for free without any additional costs. You have to register and create a player account to play for real money.

In the 'Play for Fun' mode you can play for an unlimited amount of time and for free without depositing real money. You don't have to register to do this. Of course you cannot win real money in the 'Play for Fun' mode.

In the 'Play for Real' mode you can play for real money. You have to be over 18 years old and a registered member of Fast Gaming Limited Limited.

Registration and Login

If you want to play for real money you need to register first. This is necessary to ensure that you are over 18 years old. Please remember that each person is only allowed to register once.

During registration you will need to set your username and password. We will ask for some personal information including name, postal address, e-mail address, phone number, date of birth and gender. For security reasons you will need to input a secret question and answer. We will use this information to identify you when you call Customer Support . Please keep in mind that we will ban and exclude users who give wrong and/or incomplete information.

Choose 'Register Now' in the left menu of our website. Enter the required details in the registration form and confirm that you have read and accept our Terms and Conditions . Enter the 4-digit numerical code you see on the verification image and click 'Sign up'. You will then receive an activation e-mail. Please check your mailbox. The e-mail may have ended up in your junk mail folder, so please check this folder as well. You need to activate your account by clicking on the link in the e-mail. Alternatively you can copy and paste the link into your browser.

After registration you will receive an activation e-mail. Please check your mailbox. The e-mail may have ended up in your junk mail folder, so please check this folder as well. You need to activate your account by clicking on the link in the e-mail. Alternatively you can copy and paste

You can log in by entering your username and password in the 'Web user' tab on the top left corner of our website. In case you originally signed up with your mobile phone, you can log in by entering your phone number and 4-digit numerical PIN using the 'Mobile user' tab on the top left corner of our website.

Deposit, Play for Real, Payout

After login select 'Deposit' in the 'MY WALLET' menu on the left side. Select the deposit method of your choice and follow the instructions. All payment options are free of charge.

The default deposit limits are £200 per day and £1000 per month. You will need to contact Customer Support to have these limits changed. The default betting limits are £1000 per day and £5000 per month. These are the maximum total amounts you are allowed to place bets for. You can lower these limits in the 'MY ACCOUNT' menu. You can also raise these limits up to the default settings. Please contact Customer Support if you wish to raise your limit beyond the default settings.

Select 'Transfer' in the 'MY WALLET' menu on the left side and transfer an amount of your choice to the Casino wallet. Or select 'Total balance' to transfer the entire amount available. Now that there is money in the Casino wallet, the games will launch in 'Play for Real' mode.

In the game pop-up screen of every game you will find a link called 'Game Rules' in the bottom left corner. Clicking on this link opens a new pop-up with a detailed description of the game rules of that particular game. A similar link can also be found on the preview page of each individual game.

Select 'Withdraw' in the 'MANAGE ACCOUNT' menu and choose a payment method. If you deposited using an E-Wallet you may use the smae method to cash in your winnings. Alternatively we will payout your winnings via bank transfer. Please note that you can only request a payout when there is a real money balance on your wallet and all wagering requirements have been fulfilled. The minimum payout amount is £/€20. Payouts are limited to ONCE A WEEK and THREE TIMES A PER CALENDAR MONTH. Unless otherwise arranged.

This is the international bank identifier code of your bank. It is only required if you choose to be paid your winnings via bank transfer to your bank account. In the UK the BIC/SWIFT code is 8-11 characters long, e.g. BARCGB22XXX or LOYDGB2LXXX. You can find the correct code of your bank on your standard bank statement or by contacting your bank. Be careful when providing this code, payments will not reach your bank account if you use the wrong code.

This is the local sort code of your bank. It is only required if you choose to be paid your winnings via bank transfer to your bank account. In the UK this code is six digits long, usually formatted into three pairs which are separated by hyphens (e.g. 12-34-56). Be careful when providing this code, payments will not reach your bank account if you use the wrong code.

This is the International Bank Account Number of your account. It is only required if you choose to be paid your winnings via bank transfer to your bank account. In the UK this is a 22-digit code and may look like this: GB35 MIDL 4025 3432 1446 70. You can find your own IBAN on your standard bank statement or by contacting your bank. Be careful when providing the IBAN, payments will not reach your bank account if you use the wrong code.

This is your bank account number in local format. It is only required if you choose to be paid your winnings via bank transfer to your bank account. In the UK this is a numeric code, usually 8 digits long, e.g. 12345678. Be careful when providing this number, payments will not reach your bank account if you use the wrong code.

Wagering requirements apply to deposits and in particular to bonus money awarded. After a deposit has been made, or after you have been awarded with a cash bonus, you need to place bets in excess of a certain amount before you can request a full payout. This is to avoid withdrawals being made without any actual bets having being placed.

In general all real money deposits have a 1x Wagering Requirement (need to be staked in a game once befor ethey can be withdrawn). Note that some games do not count towards reducing Wagering Requirement. For more info on which games can reduce Wagering Requirement please consult our T&C's

For all games where bonus money wagering is allowed, a minimum of a twenty-five times wagering requirement applies to all deposits & bonus money before a player may withdraw that bonus money. However, some promotions may have higher wagering requirements. You should check the terms & conditions for each specific promotion.

As an example, if you are issued a 100% cash match bonus with a 40 times wagering requirment on a �20 deposit, you must wager FORTY times (or what is specified in the promotion) the total bonus amount (in this example �20 deposit gives a �20 bonus, �20 Bonus x 40 = �800) before withdrawing winnings.

Certain games shall not count towards Wagering Requirements, these include all table games, including but not limited to: Roulette, Blackjack, Craps and Video Pokers. For the avoidance of doubt only: Slots, Scratchcards, Bingo/Keno Games and Fun Games shall reduce Wagering Requirements.

You cannot request a payout before all deposit wagering requirements have been met. However, if these have been met and a payout is requested then any bonus awards which still have open wagering requirement attached to them will be cancelled.

Other questions

In the login box in the upper left corner click 'Lost password' and enter your e-mail address. After you have correctly answered your personal secret question, your password will be sent to your e-mail address again. If you have also forgotten the answer to your secret question, please get in touch with Customer Support

Please follow the advice you will find on our webpage in the ' Responsible Gambling " section. Here you will also find useful contact information from supporting institutions.

Yes. Please contact Customer Support and we will send a printed version of the Terms and Conditions to your address.

If you have any further questions that we have not answered in FAQ's , the rest of our webpage or in the game rules, please contact our Customer Support.